If you are a new applicant, you can follow the Change my email address link in eVision to update your email. If you are a current student, you can't change your student email, but you can set up a forward.
Who is this service available to
Students can modify their contact email at any time before they have completed their course declaration and activated their student email account.
You will then be sent an email with your username, and once you activate your password in eVision, you can then use your username and password to access all University systems (including Outlook email, Blackboard, eVision etc.).
Please note that once you complete your course declaration in eVision, you cannot manually modify your contact email address without completing the process outlined below for “current/recommencing students”.
How do I change an email address in eVision
To change your email address in eVision:
New applicants
- Log in to eVision.
- Select the Change my email address link at the top of the screen.
- Select the Change your email login option to enter your new email address.
Current, returning, or recommencing students (OR after you have completed your course declaration)
You cannot change your student email address itself, but you can set up a forwarding address for your student email account in eVision:
- Log in to eVision.
- Click on the Change my Details button in the Details section.
- Click on the Review contact details button.
- You will see the email address eVision uses to contact you. Select the Click here to change your email forwarding address link and you will be automatically sent to your StudentMail to set up email forwarding.
Further information
Email rules and forwarding in StudentMail and StaffMail
If your student email account is currently inactive (e.g. if you have not been enrolled in the last year), you may need to wait 15 minutes after submitting an application before logging back in to set up a forwarding address.
How much does it cost
This service is free of charge, although it should be noted that student resources such as an email account are typically included as part of the Student Services Fee that all (non-fees-free) students are required to pay if they will be attending their studies in person at one of the Otago University campuses.
Who provides this service
Email changes are managed centrally through the eVision portal. If you have any issues with setting this up as a new applicant, or with arranging for your student email to forward messages to another account, contact AskOtago for further assistance.
Prospective students who are unable to change their personal email address in eVision should be asked if they are encountering any error messages, and then escalated to eVision. Include any steps taken to attempt to resolve the issue, and include the email addresses that the user is attempting to change from and to.