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Property+ Workplace

Please be advised we have identified an issue with staff logging service requests via Property+ Workplace. So far this is only affecting requests relating to Transport Services and Signage. The vendor has confirmed this issue and a fix is underway. We will notify when this is resolved. Thank you,

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01619846

CRSM enhancements release – Sprint 64

AskOtago Service portal enhancements released as part of the Sprint 64 development work. In the unlikely event that you experience any system slowdown whilst we implement these enhancements out of hours.

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01746700

Staff Web Kiosk (concept), aPay backoffice unavailable for maintenance

Staff Web Kiosk and aPay Backoffice will be unavailable, 2nd September, 5PM - 8PM, while maintenance is performed on the underlying application platform and supporting software components.

During this time:

Staff will be unable to access Staff Web Kiosk (concept.otago.ac.nz).
Payroll and authorised users will be unable to access aPay Backoffice.
There is no workaround available while the maintenance is underway.

The maintenance is being performed to support the ongoing operation, stability, and reliability of these services.

The following services are not affected:

HR data integrations
Business Objects reporting
Other systems that consume HR data

Staff are encouraged to complete any time-sensitive work in Staff Web Kiosk or aPay Backoffice before the maintenance window begins.

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01747034

Maintenance to Networking Infrastructure

To improve the security, reliability, and resilience of the University network, planned maintenance will be undertaken during the following periods: Saturday 29 August, 7:00am – 10:00pm Sunday 30 August, 9:00am – 9:00pm

During these maintenance windows, internet and datacentre connectivity may be intermittent or unavailable for extended periods of up to three (3) hours.

This work will affect wired and wireless network services across the Dunedin campus, including University-managed residential colleges.

Possible issues include:

- Loss of internet access

- Disruption to University systems and applications

- Reduced performance and/or outages of both wired and wireless network services.

These maintenance activities are a key part of the network migration programme and will help improve the security, reliability, and long-term resilience of the University's network infrastructure.

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01747386

New facility to change and self-reset your University password

We are improving the way you manage your University password.

From the evening of Monday, March 16, the place you go to reset a forgotten password or change your existing password will change. You will now use the Microsoft password change page — the same Microsoft sign-in experience you already log in through for most University systems.

This new process will offer a more modern, consistent, and user-friendly experience.

After the change, when you next log in, Microsoft will prompt you to register up to two additional authentication methods (for example: mobile app, phone number, alternate email address).

This setup is compulsory, and we strongly recommend completing it as soon as possible to avoid disruption.

Do This Now (Recommended):

To make the transition smoother, please log in to your Microsoft account at your earliest convenience and add or update your authentication methods. This means you will not be prompted on the day of the switchover, and your access will remain uninterrupted. You can manage your authentication methods at: https://aka.ms/mfasetup

Please contact AskOtago if you have any questions.
CRSM Reference: UO-01565391