Service Notices RSS Feed

Property+ Workplace

Please be advised we have identified an issue with staff logging service requests via Property+ Workplace. So far this is only affecting requests relating to Transport Services and Signage. The vendor has confirmed this issue and a fix is underway. We will notify when this is resolved. Thank you,

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01619846

New facility to change and self-reset your University password

We are improving the way you manage your University password.

From the evening of Monday, March 16, the place you go to reset a forgotten password or change your existing password will change. You will now use the Microsoft password change page — the same Microsoft sign-in experience you already log in through for most University systems.

This new process will offer a more modern, consistent, and user-friendly experience.

After the change, when you next log in, Microsoft will prompt you to register up to two additional authentication methods (for example: mobile app, phone number, alternate email address).

This setup is compulsory, and we strongly recommend completing it as soon as possible to avoid disruption.

Do This Now (Recommended):

To make the transition smoother, please log in to your Microsoft account at your earliest convenience and add or update your authentication methods. This means you will not be prompted on the day of the switchover, and your access will remain uninterrupted. You can manage your authentication methods at: https://aka.ms/mfasetup

Please contact AskOtago if you have any questions.
CRSM Reference: UO-01565391

S3 and High Capacity Storage (HCS) - Dunedin

Due to maintenance, the Otago Object S3 service, and files with access times older than 3 years on High Capacity Storage in Dunedin, will be slower to access or briefly inaccessible.
We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01719468

ScanCARE Activity outage for system upgrade

The ScanCARE system will be offline the evening of the 4th of August while we perform a system upgrade.

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01720649

File shares on inf-filedun-p01

This server is being upgraded and will be unavailable during this period. It hosts a file share related to the production environment of Titanium, a database for the Quality Advancement Unit, DFS staging, wallpapers, and deployment tools for the Managed Desktop.
We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01722117

CRSM enhancements release – Sprint 63

AskOtago Service Portal enhancements released as part of the Sprint 63 development work. These updates are being implemented out of hours.

We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.
CRSM Reference: UO-01724306