Service Notices RSS Feed https://ask.otago.ac.nz/rss/ eVision Login Changes: Single Sign-On (SSO) <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">From <strong>1 September, Single Sign-On (SSO)</strong> will be available for current staff and students logging in to eVision.</span></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">To support a smooth transition, SSO will initially be <strong>optional</strong>. During this period, staff and students can continue to sign in using their username and password. However, users are encouraged to begin using SSO, as it will become the <strong>only login method for eVision by the end of 2026</strong>.</span></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">This change supports ongoing work to improve data security, streamline identity and access management, and retire legacy systems.</span></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">To use SSO:</span></p><ol style="list-style-position: initial;" dir="ltr"><li class="ck-list-marker-font-family" style="--ck-content-list-marker-font-family:Arial;" data-list-item-id="efce6b423c4b33d8fb5f61351c3ea11af"><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">Select the<strong> SSO icon</strong> on the eVision login page.</span></p></li><li class="ck-list-marker-font-family" style="--ck-content-list-marker-font-family:Arial;" data-list-item-id="e0adc4ceb5d57d6bd21171653ebde85b7"><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">Sign in using your University account credentials.</span><br><br><span style="font-family:Arial;">If you are already signed in to your University account in your web browser, you will be redirected to eVision without being prompted to sign in again.</span></p></li></ol><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><span style="font-family:Arial;">We apologise for any inconvenience caused by this service interruption. Please contact </span><a href="https://ask.otago.ac.nz/smfgeneralenquiry"><span style="font-family:Arial;">AskOtago</span></a><span style="font-family:Arial;"> if you have any questions.</span><br><span style="font-family:Arial;"><i><strong>CRSM Reference: </strong>UO-01745465</i></span></p></div> Low https://ask.otago.ac.nz 20cb165e-4f9f-f111-85ce-002248e1799c FileMaker Server Upgrade and Client Version Requirements <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0; text-align: start;" dir="ltr">As part of ongoing maintenance and platform modernisation, the University's FileMaker server environment will be upgraded. During the upgrade window, these databases will be <strong>unavailable </strong>and <strong>inaccessible </strong>to users.&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>The following databases will be affected by this change:</strong></p><p style="margin: 0; text-align: start;" dir="ltr">CommitteeMinder</p><p style="margin: 0; text-align: start;" dir="ltr">HRCCRC DB</p><p style="margin: 0; text-align: start;" dir="ltr">IO_Students</p><p style="margin: 0; text-align: start;" dir="ltr">POPH192</p><p style="margin: 0; text-align: start;" dir="ltr">MyDatabase</p><p style="margin: 0; text-align: start;" dir="ltr">ssr_test_db</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>Action required</strong></p><p style="margin: 0; text-align: start;" dir="ltr">To ensure continued access following the upgrade, users are encouraged to upgrade their FileMaker client software to <strong>FileMaker Pro 22 or later</strong>.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>Compatibility</strong><br><strong>FileMaker Pro 22</strong> is the recommended client version.</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>FileMaker Pro 21</strong> will continue to be supported and is expected to remain compatible with the upgraded server environment.<br>Earlier versions of FileMaker Pro may experience compatibility issues and are not supported.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">We appreciate your cooperation and apologise for any inconvenience caused during the maintenance period.</p><p style="margin: 0; text-align: start;" dir="ltr"><br>Please <a href="https://ask.otago.ac.nz/smfgeneralenquiry">contact AskOtago</a> if you have any questions.<br><i><strong>CRSM Reference:</strong></i> <i>UO-01750719</i></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p></div> High https://ask.otago.ac.nz 1314209d-83a2-f111-85ce-002248e1799c FileMaker Server Upgrade and Client Version Requirements <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><div style="font-family:Calibri;font-size:11pt;">As part of ongoing maintenance and platform modernisation, the University's FileMaker server environment will be upgraded. During the upgrade window, these databases will be <strong>unavailable </strong>and <strong>inaccessible </strong>to users.&nbsp;</div><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>The following databases will be affected by this change:</strong></p><p style="margin: 0; text-align: start;" dir="ltr">ANAT_Our_People<br>Anatomy Space Charts and Posters<br>Dept of Anatomy Library<br>Dept Photos<br>Dept prepared donor skeletons database 2025<br>ERI databases<br>Friends of the Medical School<br>HalfSets_Artics_Skulls<br>HRCCRC Investigators<br>Lab &amp; Exam images<br>MPI Tracking<br>MSOD MuseumCollection<br>OMS Item Banks<br>Personnel<br>Projects<br>Radiographs<br>Biochemistry Plants<br>LiaisonOfficeSchools<br>MBL Chem Inventory<br>tcExpertise__HealthSciences</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>Action Required</strong></p><p style="margin: 0; text-align: start;" dir="ltr">To ensure continued access following the upgrade, users are encouraged to upgrade their FileMaker client software to <strong>FileMaker Pro 22 or later.</strong></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>Compatibility</strong></p><p style="margin: 0; text-align: start;" dir="ltr"><strong>FileMaker Pro 22</strong> is the recommended client version.</p><p style="margin: 0; text-align: start;" dir="ltr"><strong>FileMaker Pro 21</strong> will continue to be supported and is expected to remain compatible with the upgraded server environment.</p><p style="margin: 0; text-align: start;" dir="ltr">Earlier versions of FileMaker Pro may experience compatibility issues and are not supported.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">We appreciate your cooperation and apologise for any inconvenience caused during the maintenance period.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">Please <a href="https://ask.otago.ac.nz/smfgeneralenquiry">contact AskOtago</a> if you have any questions.<br><i><strong>CRSM Reference:</strong> UO-01750722</i></p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p></div> High https://ask.otago.ac.nz c8be04e5-85a2-f111-85ce-002248e1799c FileMaker Server Upgrade and Client Version Requirements <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0;"><span style="font-family:Arial;">As part of ongoing maintenance and platform modernisation, the University's FileMaker server environment will be upgraded. During the upgrade window, these databases will be <strong>unavailable </strong>and <strong>inaccessible </strong>to users.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;"><strong>The following databases will be affected by this change:</strong></span><br><span style="font-family:Arial;">Biochemistry Personnel Keys</span><br><span style="font-family:Arial;">HUBS191 Databases</span><br><span style="font-family:Arial;">Law Research and Writing</span><br><span style="font-family:Arial;">MC_Minder</span><br><span style="font-family:Arial;">MCQ_DB_192_2020</span><br><span style="font-family:Arial;">PHCY Students</span><br><span style="font-family:Arial;">Tissue Bank</span><br><span style="font-family:Arial;">VCO_Mail</span><br><span style="font-family:Arial;">Bioc Prep Room 105 Library Databases</span><br><span style="font-family:Arial;">Pathology Zebrafish DBs</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;"><strong>Action Required</strong></span><br><span style="font-family:Arial;">To ensure continued access following the upgrade, users are encouraged to upgrade their FileMaker client software to <strong>FileMaker Pro 22 or later</strong>.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;"><strong>Compatibility</strong></span><br><span style="font-family:Arial;"><strong>FileMaker Pro 22</strong> is the recommended client version.</span><br><span style="font-family:Arial;"><strong>FileMaker Pro 21</strong> will continue to be supported and is expected to remain compatible with the upgraded server environment.</span><br><span style="font-family:Arial;">Earlier versions of FileMaker Pro may experience compatibility issues and are not supported.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">We appreciate your cooperation and apologise for any inconvenience caused during the maintenance period.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">We apologise for any inconvenience caused by this service interruption. Please </span><a href="https://ask.otago.ac.nz/smfgeneralenquiry"><span style="font-family:Arial;">contact AskOtago</span></a><span style="font-family:Arial;"> if you have any questions.</span><br><span style="font-family:Arial;"><i><strong>CRSM Reference:</strong> UO-01750759</i></span></p></div> High https://ask.otago.ac.nz 3baada2c-87a2-f111-85ce-002248e1799c New facility to change and self-reset your University password <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0;"><span style="font-family:Arial;">We are improving the way you manage your University password.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">From the evening of Monday, March 16, the place you go to reset a forgotten password or change your existing password will change. You will now use the <strong>Microsoft password change page</strong> — the same Microsoft sign-in experience you already log in through for most University systems.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">This new process will offer a more modern, consistent, and user-friendly experience.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">After the change, when you next log in, Microsoft will prompt you to register up to two additional authentication methods (for example: mobile app, phone number, alternate email address).</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">This setup is compulsory, and we strongly recommend completing it as soon as possible to avoid disruption.</span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;"><strong>Do This Now (Recommended):</strong></span></p><p style="margin: 0;"><span style="font-family:Arial;">To make the transition smoother, please log in to your Microsoft account at your earliest convenience and add or update your authentication methods. This means you will not be prompted on the day of the switchover, and your access will remain uninterrupted. You can manage your authentication methods at: </span><a href="https://aka.ms/mfasetup"><span style="font-family:Arial;"><strong>https://aka.ms/mfasetup</strong></span></a><span style="font-family:Arial;"><strong>&nbsp;</strong></span></p><p style="margin: 0;">&nbsp;</p><p style="margin: 0;"><span style="font-family:Arial;">Please </span><a href="https://ask.otago.ac.nz/smfgeneralenquiry" target="_blank" rel="noopener noreferrer"><span style="font-family:Arial;">contact AskOtago</span></a><span style="font-family:Arial;"> if you have any questions.</span><br><span style="font-family:Arial;"><i><strong>CRSM Reference: </strong>UO-01565391</i></span></p></div> Low https://ask.otago.ac.nz 34170bcd-0c18-f111-9730-6045bd3cfbf4 IARMS <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0; text-align: start;" dir="ltr">IARMS will be unavailable due to system maintenance during the timeframe listed below.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">We apologise for any inconvenience caused by this service interruption. Please <a href="https://ask.otago.ac.nz/smfgeneralenquiry" target="_blank" rel="noopener noreferrer">contact AskOtago</a> if you have any questions.<br><i><strong>CRSM Reference: </strong>UO-01757663</i></p></div> Medium https://ask.otago.ac.nz f1a02b53-3caa-f111-aad2-6045bd3ea3f4 Removal of Microsoft 365 apps/email access for former students <div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Calibri; font-size: 11pt;"><p style="margin: 0; text-align: start;" dir="ltr">Access to Student Mail and Microsoft 365 will be removed from students who have finished studying at the University of Otago. This is because former students are not eligible for the free Microsoft 365 licensing used by the University. Additionally, unused student email accounts are a security risk, as compromised accounts are a frequent source of malicious email attacks. This will not impact students who meet one or more of the following criteria:</p><ul style="list-style-position: initial;" dir="ltr"><li data-list-item-id="e85ed4a8053844774c2b0043881fd3160"><p style="margin: 0; text-align: start;" dir="ltr">Are enrolled in the current or a future academic year.</p></li><li data-list-item-id="e054538dab168b1fb2cb03717daadd535"><p style="margin: 0; text-align: start;" dir="ltr">Are eligible to attend a graduation ceremony.</p></li><li data-list-item-id="e48c316ce3e2c7caa409e0ab94c846bf2"><p style="margin: 0; text-align: start;" dir="ltr">Have the "Access to Resources" flag set to Yes in eVision.</p></li></ul><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">Former students who meet the eligibility criteria for account disabling will receive an initial email detailing the process and how to get assistance 3 weeks prior to the disabling date. A further reminder will be sent one week prior to disabling.</p><p style="margin: 0; text-align: start;" dir="ltr">&nbsp;</p><p style="margin: 0; text-align: start;" dir="ltr">We apologise for any inconvenience caused by this service interruption. Please contact AskOtago if you have any questions.<br><i><strong>CRSM Reference: UO-01763328</strong></i></p></div> Low https://ask.otago.ac.nz 868bfc9a-91ad-f111-aad2-6045bd3ea3f4