Tickets are available for collection from the AskOtago Central Hub, Information Services Building (ISB):
AskOtago location and contact details
For ceremonies held on a Saturday, tickets will be available from the Wednesday prior to the ceremony until 11am on the day of the ceremony.
For a Wednesday ceremony, tickets are available from the Monday prior to the ceremony until 11am on the day of the ceremony.
Students must present photo ID when collecting their tickets.
Additional guest tickets
At the time you apply for a place in a ceremony via the Your graduation application link in eVision, you will be able to request additional guest tickets. You should state the total number of tickets you would like, including the two guaranteed tickets. Additional tickets are not guaranteed. Please note, you don't need a ticket if you yourself are graduating. The Graduation office will confirm how many tickets you have been allocated approximately two weeks prior to your ceremony.
The important dates for your ceremony can be found in the specific Graduation Itinerary:
Log in to eVision
There are a limited number of guest tickets available for staff. Tickets can be requested through eVision and are allocated on a first-come, first-served basis. These are distributed to staff via the internal mail.
Graduation ticket distribution process
Ticket distribution process summary
- Greet customer.
- Check ID (students can be verified via eVision if photo ID not available).
- Locate ticket envelope. (If any doubt, cross-reference against the printed graduation ticket list supplied by the Graduation office). The envelope contains the graduand’s tickets and a printed sticker of where they are placed in the ceremony.
- Log an enquiry using the Quick Action Form on the iPad located with the graduation tickets.
- Return ID.
- Count and confirm the number of tickets and ticket type (colour) correlates to the printed sticker on the back of the envelope. Do this in front of the graduand.
- Point out numbered sticker and explain that it is to be worn on the left lapel of their gown so they can be marshalled into the correct order for the ceremony.
- Provide graduation ceremony information sheet for their designated time.
Guest tickets are issued for sections of the venue rather than for specific seats and are coloured according to the section of the Town Hall they are for. Green guest tickets with a large red dot are for guests with disabilities and seating will be reserved for them on the Ground Floor (accessible entrance is located on the corner of Harrop Street and Moray Place).
Collecting on behalf
If a graduand needs someone else to collect their tickets on their behalf, the graduand must email AskOtago (firstname.lastname@example.org) to identify themselves and name the third party they wish to act as their proxy. That person must present photo ID to ensure that we are giving out the correct guest tickets. These emails are to be printed out and held in a folder at the Central Hub.
If the graduand has emailed from a personal email rather than their StudentMail, AskOtago staff must ID them. After the student has been identified, staff should send the graduand a confirmation email advising we have noted that a third party will collect their guest tickets. AskOtago staff are then to assign the request to an SSR at the Central Hub*. The SSR will then print the request and put it in the allocated folder in the Central Hub.
* To assign the ticket to an SSR, post a message in the "In Person" Teams channel asking for an SSR at the Central Hub who is available to receive the ticket.
Note: if you do not regularly use this channel it may be in the "hidden channels" at the bottom of the list in Teams. If no SSR is available at the Central Hub, escalate to either a General SSR or a Group Leader.
Releasing tickets without written authorisation
If someone is wanting to collect on behalf of a graduand and does not have suitable photographic ID, and/or if there does not appear to be written authorisation from the graduand:
- Ask the customer to show their identification and to identify the graduand they are acting on behalf of (e.g. stating the graduand's full legal name, date of birth, and qualification).
- Try to contact the graduand via phone or email if there is any doubt and receive a verbal confirmation via telephone.
- Consult a Group Leader or a Senior Services Representative about releasing the tickets.
- If the decision is made not to release the tickets, give them to Kathryn Williamson when she picks up the uncollected tickets and advise her of what has happened.
We do not want to issue tickets to the wrong person however we do not want to cause unnecessary obstruction to a graduand's important day.
Once the third party has collected the tickets, create a private note within the ticket in CRSM to advise that the tickets have been collected and then resolve the ticket. Place the printed email into the confidential blue destruction bin.
Students can request additional guest tickets through eVision up until the last day to withdraw from the graduation ceremony. Any additional ticket requests after this point will need to be made at the time the student collects their tickets and will depend on what spare tickets we have available.
Graduation staff will provide AskOtago staff with spare tickets in any colours (e.g. blue, green, pink, and yellow). AskOtago should set these aside in a pile out of plain view of customers.
When graduands return some of their spare tickets, thank them and place them aside in the spare tickets pile.
- Staff can give these spare tickets to any customers asking for additional tickets if they are available. Try to match the colour with their existing tickets where possible.
- Remaining tickets will be collected by Graduation staff at ~11am and taken to the Town Hall.
- Please ensure that all spare, and uncollected tickets are provided to Graduation staff at 11am to be taken to the town hall. AskOtago should not retain any tickets after this time.
- Thereafter, anyone wanting spare tickets may be able to collect these (if available) from the Head Usher, once the doors open at the Dunedin Town Hall, on a first-come, first-served basis.
Children attending graduation
Although children may attend graduation ceremonies, it is suggested that graduands let their guests know that it can be a long afternoon for the very young. There is also limited storage space available within the Town Hall complex for prams and pushchairs.
If the child is small enough to sit on someone's knee (e.g. a toddler), they don’t require a ticket, otherwise they do.