As soon as you realise your passport is missing, contact the New Zealand Police and file a lost property report (this needs to be within 24 hours if you will be claiming insurance — you may be able to claim from Studentsafe insurance).
Dunedin Central Police Station
You can report online here: 105 Police Non-Emergency — you will need a police report/crime number to claim from insurance and to obtain a replacement passport.
If you need assistance with this process, contact international-support@otago.ac.nz
Once you've filed your lost property report, make several copies of this report as you might need a copy for your embassy, visa transfer, and insurance.
You will need to contact your nearest embassy, consulate, or high commission and ask for instructions on how to obtain a new passport. You can find your nearest embassy, consulate, or high commission on the New Zealand Ministry of Foreign Affairs and Trade website:
New Zealand Foreign Affairs & Trade — Foreign representatives to New Zealand
When you obtain a new passport and/or visa, you must update Student Visa Services.
Passports
Email a high-quality scan in PDF format of the passport bio page and facing page to student.visa@otago.ac.nz
Students at the Dunedin campus can take the new passport to the main reception at the Clocktower (the entrance that faces the river). AskOtago staff at reception can scan and email it for you.
Visas
Email student.visa@otago.ac.nz to enquire about transferring your student visa to the new passport.
Forward the email from Immigration New Zealand (INZ), with the PDF copy of the new visa attached, to student.visa@otago.ac.nz as soon as it is issued.
International staff and location
The costs involved in replacing your passport may be covered by your insurance policy. For help with your insurance claims, visit our International Student Advisers based at the AskOtago Hub in the Central Library. They are available from 11am until 3pm for drop-in appointments.
Alternatively, you can email international-support@otago.ac.nz