There may be various reasons why StudyLink has not yet paid your fees. These include:
- Your course start date is more than two weeks away
- Your loan has not been finalised and approved due to the following reasons (you can update these in MyStudyLink on
the StudyLink website):
- Details provided on your application are incorrect (this includes checking you have used your University of Otago student ID number and not your user name)
- Course enrolment has not been completed
- You have not requested StudyLink to pay for your fees in your loan application. You can check this in MyStudyLink on the StudyLink website
- The start date on your application is incorrect. Confirm these dates by referring to Course dates for StudyLink
The University requires your student loan to be fully approved by the tuition fee due date to avoid the late payment fee and debtor restrictions. If your course starts soon and you are concerned that your fees will not be paid by this date, log in to your MyStudyLink account to make sure you are not required to supply further information to complete your application.
Once your student loan is fully approved, there will be a letter in your MyStudyLink account which advises the date when your tuition fee payment will be transferred to the University of Otago. If this payment date is after the due date for payment of your tuition fees, this is acceptable provided that the letter was issued on or before the tuition fee due date.
If this letter is not available by the due date, contact AskOtago for further assistance.