There are a number of reasons why your documents may not appear in My eQuals when requested.
These documents can take up to 24 hours to arrive. You will receive notification once these are ready to view.
If your student email is still active, your document will automatically be associated with this email. If you've created a My eQuals account with a personal email address or social media account, you will need to link this to your student email.
Postgraduate students whose documents are not showing may be logged in to a My eQuals account associated with your undergraduate study (e.g. honas080@student.otago.ac.nz, or a personal account). Your postgraduate qualifications are generated against your postgraduate email e.g. bonjo007@postgrad.otago.ac.nz. Log in to this email address to check if your transcripts have been uploaded.
You can republish your transcripts if information is not up to date.
If you're unable to access your student webmail, or have any further difficulty, contact AskOtago.
My eQuals Account Merging
AskOtago IT now have a process in Sharepoint to correct associated emails in the back–end of My eQuals. Requests where merging accounts or correcting email addresses is required can be referred to the IT team for assistance.