Qualtrics is a survey application available for use by University of Otago staff and students via the web application.
ITS provides an introductory training course for Qualtrics, and there are also support/training videos available on the Qualtrics website:
- ITS Training courses (search for "Qualtrics")
- Getting Started with Qualtrics
- Qualtrics support home page
If your survey will include personal information which is either covered by Health Information Privacy Principles (HIPP), The Privacy Act or Ethics Committee specifications that require a secure survey tool, you should use the REDCap survey software instead.
Qualtrics survey data is stored within the Qualtrics system which is outside of the University of Otago.
If you require your students to run a survey, you will need a staff member to be assigned the "Division Administrator" role for your department (or "Division" in Qualtrics).
Contact AskOtago to request this.
The designated staff member will receive an email which contains all the information required. The following resources will also be helpful:
Requests for access to Qualtrics should be assigned directly to Justin Elliot in the Software Procurement queue in CRSM.
The Software Procurement queue is not actively monitored, so requests not assigned to Justin Elliot are likely to be missed.
If a user becomes locked out of their Qualtrics account, Software Procurement are not able to manually unlock the account. The account will automatically unlock after one hour. If they require a password reset, assign to Justin Elliot in Software Procurement.
Staff or students needing assistance with how to use Qualtrics should first be directed to the Qualtrics support page above. If escalation is required, enquiries can be directed to the relevant desktop support hub.