Citrix Workspace (also known as Citrix Receiver) provides secure access to your Student Desktop or Staff Desktop. It can be downloaded free on any device.
This step-by-step guide shows you how to install the Citrix Receiver/Workspace so you can use the fully-featured version of the Student Desktop on your own computer. If you are not able to install Citrix Receiver/Workspace, you can also access the "light" version of the Student Desktop through your web browser.
- Accessing the "light" version of Student Desktop or Staff Desktop
- Installing the Citrix Receiver application
- Using Citrix Receiver to access Student Desktop or Staff Desktop
- Switching between Citrix Receiver and the light version of Student Desktop or Staff Desktop
- Mouse moving/mis-clicking when using Citrix applications
Accessing the "light" version of Student Desktop or Staff Desktop
- Go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
- Click on the Use light version link as shown in the image below:
- Navigate to the Desktops tab at the top of the page and select the desired desktop from this page.
- Once you click on the icon, it should open a new tab and take you to the light version of the Staff or Student Desktop.
Installing the Citrix Receiver/Workspace application
- Go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
- Click on the Detect Citrix Workspace App button.
- Tick the "I agree..." option in the following page, then click Download to download the installer.
- Once the installer is downloaded, complete the installation process and restart your device.
Using Citrix Receiver/Workspace to access Student Desktop or Staff Desktop
- After restarting, open a browser window, go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
- Click the Detect Citrix Receiver option, and you will see a pop-up Open Citrix Workspace Launcher. Click Cancel on this pop-up window, then click on the Already installed link under the Download button:
- Click on the Desktops tab at the top, and then click on the Student Shared Desktop (or Staff Shared Desktop) icon and it will download a session file. Once downloaded, run this file which should default to open the Citrix Receiver/Workspace app.
You should then be automatically signed in to Student Desktop or Staff Desktop.
Switching between the Citrix Receiver/Workspace version and the light version of Student Desktop or Staff Desktop
- Go to https://student.desktop.otago.ac.nz/ or https://staff.desktop.otago.ac.nz/and sign in with your University email and password.
- On the top right corner of the page you will see the Settings cog and next to it a small drop-down arrow. Click on the arrow and from the menu, select Account Settings. You will see an option for Change Citrix Receiver....
- You can then choose between using the Light version or full version.
If you run into any issues, first try clearing the cookies and cache of your browser or use a private/incognito window to access the Student Desktop.
Connection problems with the Virtual Student Desktop/Staff Desktop
Mouse moving/mis-clicking when using Citrix applications
Occasionally scaling issues may cause your mouse to move in ways you don't expect, resulting in mis-clicking or other issues. This can be resolved by the following solution:
- In the bottom right of Windows, right-click the tray icon for Citrix (the little blue/white circle icon), then select Advanced Preferences from the displayed menu.
- When a pop-up window appears, click on the link for High DPI.
- In the next window, select the No, use the native resolution radio button, then click Save.