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Citrix Workspace (also known as Citrix Receiver) provides secure access to your Student Desktop or Staff Desktop. It can be downloaded for free on any device.

This step-by-step guide shows you how to install the Citrix Receiver/Workspace so you can use the fully-featured version of the Student Desktop on your own computer. If you are not able to install Citrix Receiver/Workspace, you can also access the "light" version of the Student Desktop through your web browser.

Accessing the "light" version of Student Desktop or Staff Desktop

  1. Go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
  2. Click on the "Use light version" link as shown in the picture below:
    The Citrix Receiver page with Use light version link.
  3. Click on the Student Shared Desktop (or Staff Shared Desktop) icon:
    The Citrix Receiver window showing the icon and link to Student Shared Desktop.
  4. Once you click on the icon, it should open a new tab and take you to the light version of the Student Desktop.

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Installing the Citrix Receiver/Workspace application

  1. Go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
  2. Click on the "Detect Receiver" button.
    The Citrix Receiver page showing the Detect Receiver button.
  3. Tick the "I agree..." option in the following page, then click "Download" to download the installer.
    The Citrix Receiver installation detection page showing the tick box for agreeing to the Citrix licence agreement and the Download button underneath.
  4. Once the installer is downloaded, complete the installation process and restart your device.

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Using Citrix Receiver/Workspace to access Student Desktop or Staff Desktop

  1. After restarting, open a browser window, go to https://student.desktop.otago.ac.nz/ (or https://staff.desktop.otago.ac.nz/ if appropriate) and sign in with your University email and password.
  2. Click the “Detect Citrix Receiver” option, and you will see a pop-up “Open Citrix Workspace Launcher”. Click “Cancel” on this pop-up window, then click on the “Already installed” link under the “Download button":
    The Citrix Receiver installation detection page showing the link for Already installed under the Download button underneath.
  3. Click on the Student Shared Desktop (or Staff Shared Desktop) icon and it will download a file. Once downloaded, run this file which should default to open the Citrix Receiver/Workspace app.
  4. You should then be automatically signed in to Student Desktop or Staff Desktop.

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Switching between the Citrix Receiver/Workspace version and the light version of Student Desktop or Staff Desktop

  1. Go to https://student.desktop.otago.ac.nz/ or https://staff.desktop.otago.ac.nz/and sign in with your University email and password.
  2. On the top right corner of the page you will see the Settings cog and next to it a small drop-down arrow. Click on the arrow and from the menu, select "Account Settings". You will see an option for “Change Citrix Receiver...”.
    The Student Desktop page showing the menu from drop-down arrow in the top right-hand side of the screen. The options for Account Settings and Change Citrix Receiver... are highlighted.
  3. You can then choose between using the Light version or full version.
    The Citrix Receiver option page showing the button for Detect Receiver and the link for Use light version highlighted.

If you run into any issues, first try clearing the cookies and cache of your browser or use a private/incognito window to access the Student Desktop.

Connection problems with the Virtual Student Desktop/Staff Desktop

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