The University of Otago VPN Virtual Private Network (VPN) service allows you secure access to University electronic services and databases as if you were using the staff network on campus.

The University uses eduVPN software for the VPN service. 

Do you need to use the VPN?

Before you begin installing the eduVPN software, find out about what the VPN service is, who can use it, and what you'll need to use it for:

About the VPN service

Downloading and installing eduVPN software on your device

For desktop or laptop computers running Windows/macOS:

  1. Go to and select the tab for the operating system of your device.
  2. Click the Download button and save the installer file.
  3. Locate the installer file on your computer and double-click it to start the installation process. This will require administrator credentials for the computer. Follow through the regular installation prompts.

For mobile devices:

Download and install from the relevant app store:

iOS app store
Google Play store

Connecting with eduVPN

  1. When the software is started for the first time the eduVPN window will open.
  2. In the Find your Institute search box, search for Otago and select University of Otago under Institute.

    screenshot of Find your Institute screen

    Screenshot of Otago Institute Access

  3. A browser window will open and prompt you to enter your University username and password.
    • If you are connecting from a device already logged in with your University username and password this step may be skipped due to Single Sign-on.
    • If you are connecting from a device that is not on the University network you will see a multi-factor authentication (MFA) prompt. See the article Multi-factor authentication (MFA) for more information about MFA.
  4. When authentication is completed you will be asked to approve the eduVPN application running on your device:

    Screenshot of Approve Application message

Subsequent connection attempts will already have the ‘University of Otago’ service selected within the eduVPN application. You can Connect and Disconnect by toggling the switch:

Screenshot of connection to eduVPN


There are two profiles available with eduVPN that you can select at Connection:

  • Dunedin EduVPN works like the former VPN service—traffic destined for the internet will not use the VPN connection, and traffic destined for on-premises services will use the VPN.
  • Dunedin EduVPN-All Traffic routes all traffic via the VPN connection regardless of its destination. This means your internet traffic will all appear to come from an Otago address.

Unless the second profile is required it is generally recommended to use Dunedin EduVPN.

When you no longer require the VPN service, remember to click Disconnect.

If you have any problems setting up or connecting to eduVPN, contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000

The previous version of this article 'Installing and connecting to Cisco AnyConnect' which includes the Troubleshooting section for AskOtago staff, can be found in Teams/AskOtago/General/Knowledgebase article reviews/VPN Articles archived

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