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The University of Otago is committed to providing a safe and fair environment. Complaints are treated seriously and the University will attempt to resolve them in a timely manner.

Students making complaints

The Student grievances page has information about support services and the policies that the University has in place for dealing with issues:

Student grievances

Staff making complaints

The Human Resources website has options:

Who to ask for help

Mediator

The University Mediator is also a useful point of contact. Mediation is a confidential and informal way of resolving problems and addressing concerns:

Conflict Resolution and Mediation Services

The key University policies relating to complaints, grievances and misconduct can be found on the University website:

Key policies relating to complaints, grievances and misconduct