Maintenance emergencies are urgent and business-critical faults defined as having an impact on health and safety or business continuity, such as major roof leaks, electrical failure, major damage, or access issues.

All other maintenance requests are non-urgent.

If you are a Client Services Administrator and you need a password to log in to the Online Requests system, you will need to register with Property Services using a generic/role-based email address (such as your department’s email address—individual staff email addresses cannot be used):

Register for Online Requests
Role-based email—information and application

If you are unable to login and have already tried logging in using a different browser, click on the Forgot Password button.

Property Services will receive your request and will email a temporary password to the role-based email address.

If you don't have a Client Services Administrator or if they are away, please contact Property Services directly:

Tel +64 3 479 8012

Property Services (Tel +64 3 479 8003) are available from 7:30am to 5:00pm Monday to Friday and calls are transferred to Campus Watch after-hours and on weekends. Campus Watch will then contact the Property Services on-call person for whatever the problem is. Campus Watch have a list of all the on-call staff for each unit should they be required.

Any urgent and business critical fault enquiries for Property Services outside of their hours of operation should be referred to Campus Watch.