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Most of the spam sent to University of Otago domains is intercepted by the University's anti-spam systems and forwarded to your Junk or Spam folder.

How do I add a "safe sender" in Outlook

To add a "safe sender" in Outlook:

To add email addresses from the otago.ac.nz domain to your safe senders list in the Outlook application:

  1. In your Home menu, click on Junk (next to Delete). If you can't see this option, use the arrow on the far right-hand side to enlarge the menu options.
  2. Find Junk Email Options in the drop-down menu and select it.
  3. Click on the Safe Senders tab.
  4. Use the Add option to add the sender's email address if it's not present in the list.
  5. Click OK to confirm and save.

To add email addresses to the safe senders list via webmail (both Windows and Mac):

  1. Log in to your University email
  2. At the top of the page, select Settings (located in top-right corner).
  3. In the Mail section, navigate to Junk email where you will see the Safe Sender options.
  4. Under the Safe sender and domains area, click on Add and enter in to the text box the email address or domain name (for example, @otago.ac.nz) that you want to mark as safe. Once you are done, click Enter which will save the added text to your safe senders list.
  5. Once you have added the email address and/or domain name to the safe senders list, Outlook will never treated those as a junk email, regardless of the content of the message.

Alternatively, you can right-click on email when it is in your Junk folder and select the Not Junk, Move to Inbox, or Mark as Safe Senders options from the drop-down menu.

Contact AskOtago if you need assistance.

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