The University of Otago is committed to providing a safe and fair study environment, and treats student complaints seriously, with the aim of resolving them in a timely manner.
If you have concerns about your treatment by the University of Otago, a staff member, or a student, the first thing you should normally do is try and resolve the problem directly with the person/s concerned. Wherever possible, issues should be resolved by a process of discussion, cooperation, and conciliation.
If a problem cannot be resolved directly, it may be appropriate to seek help from a staff member in your department and/or from one of the support services listed on the website below. Many of these services offer confidential advice and can help you understand your options before you decide whether to make a formal complaint. There are also formal University policies which detail the processes and authorities for dealing with different types of problems.
Other sources of support include:
- OUSA Student Support – The Otago University Students' Association provides a free and independent student advice, advocacy, and support service for all students
- Conflict resolution and mediation – The University Mediator provides advice and mediation services to help resolve interpersonal problems
- The University Proctor – The Proctor's Office is responsible for maintaining a safe and healthy campus environment. If a situation may endanger you or others, or it involves a potential breach of the Code of Student Conduct, you should contact the Proctor's Office
- The Graduate Research School – Provides support and advice to Doctoral and Master's by Research candidates in relation to issues arising from their thesis studies
- International Student Advisers – Available on a confidential basis to assist international students with concerns and complaints
The University has a range of formal policies, statutes, and procedures that set out how different types of complaints and grievances are managed, including who is responsible and what steps are involved. Staff and support services can help you determine which process applies to your situation.
Further information