If you have concerns about your treatment by the University of Otago, a staff member, or a student, the first thing you should normally do is try and resolve the problem directly with the person/s concerned. Wherever possible, issues should be resolved by a process of discussion, cooperation, and conciliation.
If a problem cannot be resolved directly, it may be appropriate to seek help from a staff member in your department and/or from one of the support services listed on the website below. There are also formal University policies which detail the processes and authorities for dealing with different types of problems.
Further information
AskOtago SharePoint: Complaints procedures