Request a towaway

If a leased car park is blocked, a towaway can be requested to remove the unauthorised vehicle.

Who is this available to

University of Otago staff and students who are the leaseholder of a car park, or who have been previously approved to request a towaway.

How do I request a towaway

Parkable

To request a towaway via Parkable:

1. Log in to the Parkable app or using their website.
2. Open your active subscription/session by clicking on the "You have an active subscription/session" banner at the top of the landing page.
3. Scroll down and click the I have a problem/Support button.
4. Follow the prompts and add the registration plate of the offending vehicle where prompted.
5. Where an alternative carpark is available, you will be re-allocated to a new park.

Log in to Parkable

For more information, visit the Parking SharePoint site

Non-Parkable

To request a towaway from a non-Parkable managed park:

1. Contact the Parking Co-ordinator:
   Tel +64 3 479 8014 — leave a message if the Parking Co-ordinator is unable to answer, or
   Email parking@otago.ac.nz — send your request as high priority with the subject heading "TOWAWAY REQUEST".
2. Include the following information:
   • Registration number
   • Colour
   • Make
   • Model
   • Any company details, if applicable

How much does it cost

There is no charge to request a towaway. Any costs associated with the tow will be the responsibility of the unauthorised vehicle's owner.