Request a towaway

If a leased car park is blocked, a towaway can be requested to remove the unauthorised vehicle.

Who is this available to

University of Otago staff and students who are the leaseholder of a car park, or who have been previously approved to request a towaway.

How do I request a towaway

Parkable

To request a towaway via Parkable:

1. Log in to the Parkable app or visit the Parkable website
2. Click 'Support' on the top left of the app. Alternatively, permit holders can tap 'permit' then scroll down and click 'I have a problem'.
3. Follow the prompts and add the registration plate of the offending vehicle where prompted.
4. Where an alternative carpark is available, you will be re-allocated to a new park.

Log in to Parkable

For more information, visit the Parking SharePoint site

Non-Parkable

To request a towaway from a non-Parkable managed park:

1. Contact the Parking Co-ordinator:
   Tel +64 3 479 8014 — leave a message if the Parking Co-ordinator is unable to answer, or
   Email parking@otago.ac.nz — send your request as high priority with the subject heading "TOWAWAY REQUEST".
2. Include the following information:
   1. Carpark area name and carpark number.
   2. Registration number.
   3. Colour.
   4. Make.
   5. Model.
   6. Any company details, if applicable.

How much does it cost

There is no charge to request a towaway. Any costs associated with the tow will be the responsibility of the unauthorised vehicle's owner.