Access quarantined emails

Email Quarantine is a Microsoft 365 feature that holds suspicious emails in a secure area, preventing them from reaching University of Otago inboxes until they have been reviewed.

How do I access quarantined emails

You can access your quarantined emails through Microsoft Defender or directly via email notifications. Below are the steps for both methods:

Method 1: Using Microsoft Defender

1. Go to Microsoft Defender – if prompted, log in with your University of Otago credentials.
2. Under Email & Collaboration in the left-hand menu, select Review, then click Quarantine.
3. Browse the list of quarantined emails. Use filters to narrow down the list based on criteria such as date, sender, or subject.
4. Take the appropriate action:
   • Release: Select an email and click Release to deliver it to your inbox
   • Delete: Permanently remove the email from quarantine (this is optional, emails will be automatically purged after a time period of 15 days)

Method 2: From quarantine notification emails

1. Microsoft may send you an email notification summarising quarantined emails.
2. Click on the provided link in the notification to access the quarantine portal.
3. Log in with your University of Otago credentials if prompted.
4. Browse the list of quarantined emails. Use filters to narrow down the list based on criteria such as date, sender, or subject.
5. Take the appropriate action:
   • Release: Select an email and click Release to deliver it to your inbox
   • Delete: Permanently remove the email from quarantine (this is optional, emails will be automatically purged after a time period of 15 days)