When you contact the University of Otago, we may need to verify your identity before providing assistance, particularly if your enquiry involves personal information. This helps protect your privacy and ensures we are providing information to the correct person.
The quickest way for us to locate your records is by using your student ID, staff ID, or University username.
As part of the verification process, we may ask you to confirm details such as your full legal name, date of birth, phone number, or address. These checks only take a moment and are an important part of keeping your information secure.
To help us assist you more efficiently, arrange to have these details available when you contact us. If you contact us from your University of Otago email address, we generally will not need to ask additional identity verification questions.
If you are contacting us on behalf of someone else, we are happy to provide general information where appropriate. However, if the enquiry relates to an individual's personal circumstances, records, or application, we must first speak with that person and verify their identity before discussing specific details.