When you contact the University, we may need to confirm your identity before we can assist, especially if your request involves
personal information. This helps protect your privacy and ensures we provide the right advice to the right person.
The
quickest way for us to find your information is with your Student or Staff ID number or username.
It is likely we will ask for other details, such as your full legal name, date of birth, phone number, address, or other questions that will help us confirm your identity.
These checks only take a moment but are important for keeping your information secure. Having your details ready when you
contact us means we can assist you more quickly.
We are happy to provide general information if you are contacting us
on behalf of someone. However, if the enquiry involves specific information, such as booking a dental appointment for an
adult patient, or a prospective student's application progress, we will need to speak with and identify the individual first.