Business capability and process automation are practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of the University of Otago's business processes. There is a range of systems employed by the University to improve its operational efficiency and measure effectiveness.
- Customer relationship and service management systems and processes are employed to manage customer relationships.
- Document signature management systems streamline document signing processes.
- Process mapping/automation is used to ensure processes are documented and automated where possible.
- Appointment management is implemented across the University to manage bookings and appointments.