All computers connecting to the University network are required to have a working, up-to-date anti-virus installed. While Windows 8 and 10 come with Windows Defender (a full anti-virus program that is fine to use at the University), other operating systems such as macOS and Linux will need to have a separate anti-virus installed. If you are unsure whether or not your computer has an anti-virus installed, contact AskOtago for further assistance.

University of Otago’s Virus Protection Policy

All University-owned computers are required to run Sophos Home. If you have a University-owned computer which does not have Sophos Home installed on it, please contact AskOtago to arrange for your desktop support team to install the University-licensed version.

The University of Otago recommends Sophos Home, which can be downloaded free for 30 days directly from the Sophos website:

You should only use one anti-virus software application on your computer. Using multiple anti-virus software will not increase security and can reduce your computer's performance significantly due to conflicts.

If you need any assistance installing or removing an anti-virus program, or if you are worried about malware on your computer, please contact AskOtago:

Freephone 0800 80 80 98 (within New Zealand)
Tel +64 3 479 7000

Students are also welcome to contact AskStudent IT:
Tel +64 3 479 5170
Message us on Facebook
Or visit AskStudent IT at the AskOtago Central Hub

The University of Otago has an agreement with Sophos for employees to have access to Sophos Home Premium for free for their personal devices. Sophos Home Premium provides further support such as ransomware security; banking, privacy, and identity protection; a malware removal tool and more. This is a separate, personal Sophos account, and is not linked to your University username and password credentials, so you will need to create a new password for this account and not use your University password for it.

To acquire Sophos Home Premium under the University’s agreement:

  1. Go to the Sophos Home Commercial Use Edition page.
  2. Enter your University email address—this is to confirm you are an employee of the University, this does not link to your University login credentials.
  3. Check your University staff mailbox for the Sophos email with instructions.
  4. When you are asked to register, create your Sophos account using your University email address but using a different password to the one you use to log in to University systems.
  5. You can now download Sophos Home Premium on up to 10 personal computers, managed by logging in to with the Sophos account you created in step 4 (i.e. not your University login credentials).

While your University staff email address is used to gain access to the Sophos Home Premium edition, as it is a personal account on a personal device, the University is unable to provide IT support for this.