This article references the Student Virtual Desktop currently available in the CAL computer resource rooms across campus and online via https://student.desktop.otago.ac.nz
The virtual desktop is being discontinued and will be replaced with a new setup by the end of December 2024. The information in this article remains current until December 2024. For further information about the new environment:
Student Desktop (VDI) Replacement — Frequently Asked Questions
The University of Otago's Library uses an EZproxy server to provide access to web-based licenced databases. This includes eJournals and eBooks.
- Most computers on the University network will bypass the EZproxy server and be able to access your eResource directly. Some electronic resources require a different username and password. To access a specific resource, email: eresources.library@otago.ac.nz
- "Remote users" will be prompted to log in to EZproxy using a University of Otago username and password. Licensing is restricted to staff and students only for off-campus use. Remote users include:
- Some computers on the University network
- All off-campus computers, whether or not they are connected via VPN
- People using the staff or student virtual desktops
External usernames set up to access library eResources can be used to log in. Once you have been authenticated on the EZproxy server, you will remain authenticated until you close your browser.
Applying for Off-Campus Access to Library E-resources
Otago Polytechnic students
As an Otago Polytechnic student you can access Otago Polytechnic eResources using EZproxy. Use your Otago Polytechnic username and password to log into the library catalogue, databases, My Library Account, and to access the library's interloan service.
Access to Google Scholar from off-campus
You can use Google Scholar off-campus but appear to be on-campus so that full-text articles are available:
Occasionally, the University's use of Google Scholar breaches their limit for acceptable/expected use. When attempting to search Google Scholar after accessing it via the University of Otago Library website, you might get an error message relating to "unusual traffic on your computer network".
While the University waits to be cleared, you may wish to use the following links as workarounds:
If you have a query about a specific eResource, contact the library's eResource team:
- Fill in the Electronic Access online form
- Phone the eResource team: +64 3 479 9780 (Mon to Fri, 8:30am to 5:00pm)
- Ask staff at any library desk for assistance
If you have any queries about Library electronic resources, contact Library staff
If you are unable to access electronic resources, contact AskOtago.
Any enquiries about access to Library eResources are to go to the Library Client Services Manager Helen Brett: helen.brett@otago.ac.nz
Also refer to the: ITS Service Guidelines and Information — University Username/ID Card (PDF 630KB)
Account suspended
There is a cap on the EZproxy system that if more than 250MB is downloaded in 15 minutes, the account will be suspended for eight hours. Some resources (mainly ebooks) have a higher download limit of 400MB. Raise a ticket and assign this to ITS Information Systems in the CRSM asking them to restore access to EZproxy.
The suspension period is not to be made public as this in the past has allowed hackers to set up automated scripts.
AskOtago SharePoint: Troubleshooting access issues