All students, staff, external users, role-based, and device users at the University of Otago are provisioned with a username, which has an associated password.
How do I reset my password
Before you start:
Note that you will need to set up your multifactor authentication (MFA) methods (using either the Microsoft Authenticator app, email, or text/SMS) before you can reset your password.
To reset your University password:
- Access the Microsoft password reset portal through the Microsoft Online Password Reset button below.
- Enter your username into the Email or Username field using the format:
username@student.otago.ac.nz if you are a student, or
username@registry.otago.ac.nz if you are a staff member.
There will also be a CAPTCHA box to complete. Select Next. - Select the option to receive an app alert, email, or text/SMS to your chosen MFA method as your first form of authentication.
- Once received, enter your verification code and repeat the process with your second method of authentication.
- Create a new password that meets the strong password guidelines of a minimum of 16 characters.
Refer to the related article: Creating strong passwords for a guide. Note that some commonly used words or combinations of letters and numbers are forbidden. - Enter this new password into the New password field and repeat in the Confirm new password field. Select Submit.
- You should now be able to use your new password to access University systems. You will also receive an email advising you of the change.
Microsoft Online Password Reset
Contact AskOtago:
- If you have forgotten your University of Otago password and have any difficulties using the Microsoft Password Reset service
- If a system has advised your account has been locked due to too many incorrect attempts (resetting your password will not resolve this)
- If you continue to have any further issues after updating or resetting your password
When you change your password, it changes for all applications and systems that use your Otago username, such as Wi-Fi access or your Outlook email. Any device or application that stores your password will still try to use the old password to authenticate.
When accessing an application or system you may be prompted for a new password to be entered, but some systems may require you to manually update the stored password. Log off and log back on to your desktop computer, email, Wi-Fi, and manually change the password on your mobile devices and password managers promptly. Until all your stored logins are updated with the new password, your account may be locked.