Multiple reminders will be sent before you become a debtor to the University of Otago for outstanding tuition fees. These are sent via portal alerts and emails directly from eVision.
eVision issues the following reminders:
- An alert when an invoice is created
- An alert reminder that your invoice is due in 10 days
- An email advising that your invoice is due today
- An email advising that debtor restrictions will apply in 24 hours (four days overdue)
- An email notification when debtor restrictions have been applied
- An email reminder of outstanding tuition fees 30 days after the invoice due date
- An email reminder of outstanding tuition fees 60 days after the invoice due date
You will be automatically flagged as a debtor in eVision if full payment of an invoice has not been received by 5pm, four days after the due date.
The exception to this is if you have indicated you are paying your tuition fees by student loan and we have received a valid Verification of Study (VoS) from StudyLink for you.
If you end up with debtor restrictions due to non-payment of tuition fees, contact Student Finance via AskOtago
If you have any questions regarding fee reminder alerts/emails or tuition fees, contact AskOtago
Once a student's fees are overdue by five days and remain unpaid, they will receive an email fee reminder in 25 days' time (fees will be overdue by 30 days at this point) and a further email reminder 30 days later. During this time the Student Finance team will also email and phone students to work with them on arranging payment of their tuition fees. If they are not in study/no longer studying, we will assist them with the process to officially withdraw from study.
If the student is in study and are working on arranging payment, the debtor flag can be removed temporarily (usually up to seven days — this varies depending on the method of payment the student is hoping to use) so the student can continue to access resources and services while they arrange their payment.