IT issues can arise with hardware, software, or University of Otago platforms and networks. It is important to try some basic troubleshooting steps before seeking support. By addressing the issue independently, you can potentially resolve it more quickly and efficiently.
How do I report an IT problem
To report an IT problem:
- First, perform some basic troubleshooting depending on the issue:
- Clear your cache and cookies
- Restart your computer
- Search for advice on the AskOtago Service Portal or directly from the vendor
- Contact AskOtago for support if this does not resolve the issue, or if more complex support is required.