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If you have already set up password challenge questions in the Password Management system, you can reset your own password via the Identity Self Service Console

  1. Enter your username into the User Login field. Click the Next button (on the right).
  2. Enter the answers for each challenge question shown. Your answers are not case-sensitive.
  3. Enter a new password.
    • If you click on the information (i) button beside the Enter new password field, you will see a pop-out box explaining the Password Policy (password rules).
  4. Create a new password that meets the rules (see Creating strong passwords for a guide). Enter this new password into the Enter new password field. Note that some commonly used words/combinations of letters and numbers are forbidden.
  5. Type this new password again into the Re-enter new password field.
  6. Click the Save button on the right-hand side.
  7. Sign out.
  8. You should receive a message that your password has been reset. Click on the Back to Login button. Sign out of the Identity Self Service console by using the Sign Out link under your username at the top right of the page.

If you have forgotten your University of Otago password as well as the answers to your challenge questions, or you have not set up challenge questions, contact AskOtago.

If a system has advised your account has been locked due to too many incorrect attempts, resetting your password will not resolve that. Contact AskOtago if you are encountering this error.

Considerations when changing your University password

When you change your password, it changes for all applications and systems with that your Otago username, such as Wi-Fi access or your Outlook email. Any device or application that stores your password will still try to use the old password to authenticate.

When accessing an application or system you may be prompted for a new password to be entered, but some systems may require you to manually update the stored password. Log off and log back on your desktop computer, email, Wi-Fi and manually change the password on your mobile devices and password managers promptly. Until all your stored logins are updated with the new password, your account may be locked.

If you still have issues after you have updated all your passwords, contact AskOtago.

Keywords: identity self service portal, password, password management system, reset, password policy, university password, password rules, passwords, reset university password, challenge questions, challenge, answers

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